Attached Documents are missing after changing the Quickbooks file name or file location

In Quickbooks, when using Attached Documents, an Attach folder is created and stored in the same location as the QuickBooks .QBW company file. Renaming or moving the company file to a different location will break the connection between the Attached Documents and the Quickbooks company file.

To fix the problem, re-link the Attached Documents by following the instructions below:

  1. Browse to the location where your company file is stored and open the Attach folder.
  2. Follow the steps that apply to your situation:
  3. If there is NO folder with the new company file name, change the name of the folder to match the new name of the company file.
  4. If there is a folder with the new company file name:
  5. Open the folder with the OLD company file name.
  6. Copy and paste the contents of the Inbox folder into the Inbox sub-folder of the folder with the new company file name.
  7. Copy and paste the contents of the Txn folder into the Txn sub-folder of the folder with the new company name.
  8. From the QuickBooks Company menu, select Documents > Repair Attached Documents Links.
  9. Select Repair Links.
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